Who We Are

Vive La Vallette (The Bathing Pools) is the data controller responsible for the personal data described in this Privacy Policy.

Contact email: contactus@vivelavallette.com
Address: The Bathing Pools, La Vallette, St Peter Port, Guernsey, GY1 1AX

What Data We Collect

We collect the following types of personal data when you use https://thebathingpools.com:

Cookie consent preferences and related information needed to record and apply your choices (for example, whether you accepted or rejected non-essential cookies).

Technical and device information that is necessary to deliver the website and keep it secure, such as your IP address, browser type, device information, and information about how your device interacts with our website at a technical level.

Enquiry and request information you submit through our forms, including the content of your message and any contact details you provide so we can respond to you (for example, enquiries and private hire or event requests).

Website usage data collected through analytics technologies, where you have given consent. This may include information about pages viewed and how you navigate the site, collected using cookies or similar technologies that use pseudonymous identifiers.

Data sources:
We collect data directly from you when you submit an enquiry or request through our forms.
We collect some data automatically when you access the website (for example, IP address and device information) to operate and protect the site.
We collect data from cookies and similar technologies where you choose to allow them (non-essential cookies are used only with your consent).

Providing your personal data is optional, but if you do not provide the information needed in our forms, we may not be able to respond to your enquiry or request. You can use the website without consenting to non-essential cookies, but some features (such as analytics) will not operate.

How We Use Your Data

We use your personal data for the following purposes, based on the legal bases listed below:

To respond to enquiries and requests submitted through our contact and enquiry forms, including private hire or event requests (legal basis: legitimate interests).

To operate, maintain, and secure the website, including protecting against security threats and abuse (legal basis: legitimate interests).

To collect website analytics to understand how the site is used and improve it, where you have given consent to analytics cookies or similar technologies (legal basis: consent).

To record and apply your cookie preferences and to demonstrate that we respected your choices (legal basis: legitimate interests).

Who We Share Your Data With

We share personal data only where necessary for the purposes described in this policy, and service providers process personal data in accordance with their own privacy information and our instructions where applicable.

Cloudflare
We use Cloudflare for website security and performance (such as protecting the site and delivering content efficiently). This involves processing technical and device information, including IP addresses, to provide these services.

Rocket.net
We use Rocket.net for website hosting and content delivery. This involves processing technical and device information (including IP addresses) to serve website content and maintain reliability and security.

Google (YouTube and YouTube (nocookie))
We use YouTube to provide the live webcam stream. Where privacy-enhanced mode is used (youtube-nocookie), YouTube is intended to reduce the use of cookies until you interact with the player, but Google may still process certain device and network information to deliver the content and protect its services. Data shared may include IP address and device information, and may include cookie or similar technology data depending on your settings and interaction.

Google Maps
We use Google Maps to display map content. When map content loads, Google may process device and network information (such as IP address) and may set cookies or similar technologies depending on your choices and interaction.

WS Form
We use WS Form to provide our website forms. Information you submit through forms is processed so we can receive and respond to your enquiry or request.

We use our own consent management system (Trustwards) to record and manage your cookie preferences. This data is processed internally and not shared with third parties.

International Data Transfers

Some of our service providers are located outside the EU/EEA, specifically in the United States. Where this happens, we use appropriate safeguards to protect your personal data.

Google (Google Analytics, YouTube webcam stream, and Google Maps): transfers may take place to the United States. Google LLC is certified under the EU-U.S. Data Privacy Framework (DPF).

Cloudflare: transfers may take place to the United States. Cloudflare, Inc. is certified under the EU-U.S. Data Privacy Framework (DPF).

Rocket.net: transfers may take place to the United States. We use appropriate safeguards for these transfers, such as Standard Contractual Clauses approved by the European Commission, where required.

Our consent management system (Trustwards) is based in Spain (EU), so consent data is not transferred internationally.

How Long We Keep Your Data

Contact and enquiry form submissions: kept for up to 12 months after the enquiry has been dealt with, then deleted.

Website statistics: held in aggregated form for up to 26 months.

Cookie consent records: kept for as long as the law requires.

Cookie consent records: 10 years (to demonstrate compliance and address potential claims within legal limitation periods).

Security logs and technical records: 12 months.

Analytics data: until consent is withdrawn or according to the analytics tool retention settings.

Your Rights

If you are in the EU/EEA, the UK, or Switzerland, you have the following rights in relation to your personal data:

You can request access to your personal data.
You can ask us to correct inaccurate or incomplete data.
You can ask us to delete your personal data in certain situations.
You can ask us to restrict the processing of your personal data in certain situations.
You can request to receive certain personal data you have provided to us in a structured, commonly used format, and to have it transferred to another controller where this applies.
You can object to our processing where we rely on legitimate interests, and we will stop unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or we need the data for legal claims.
You can withdraw your consent at any time for processing that is based on consent (this will not affect processing carried out before you withdrew consent).
You have the right not to be subject to automated decision-making or profiling that produces legal effects or similarly significantly affects you.

To exercise your rights, contact us at contactus@vivelavallette.com.

We will respond within one month.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children’s Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Data Security

We implement appropriate technical and organizational measures designed to protect personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we take reasonable precautions to reduce risk.

Data Breach Notification

We maintain procedures to detect, report, and investigate security incidents. If a personal data breach occurs that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and provide information about the nature of the breach, the likely consequences, and the measures taken or proposed to address it.

If you suspect a security issue, please contact us at contactus@vivelavallette.com.

How to Lodge a Complaint

You have the right to lodge a complaint with the competent supervisory authority in your jurisdiction. If you are unsure which authority is responsible for you, you can contact us and we will try to help direct you to the appropriate authority.

We would appreciate the opportunity to address your concerns first, so please consider contacting us at contactus@vivelavallette.com.

Updates to This Policy

We review and update this Privacy Policy periodically. The “Last updated” date at the top of this policy shows when it was most recently changed. If we make significant changes, we will provide a prominent notice on the website and, where appropriate, notify you by email. Changes take effect from the date indicated at the top of this policy. Where processing is based on consent, we will request new consent when required.

Contact Us

Email: contactus@vivelavallette.com
Address: The Bathing Pools, La Vallette, St Peter Port, Guernsey, GY1 1AX
Data Controller: Vive La Vallette (The Bathing Pools)